Programming instructions

ManualsBrandsMulti-Link ManualsConsumer electronicsStick II

June 11, 2009

Multi

Link Products: FAQ’s

General

Question: What identifies an incoming fax call for automatic routing?

Answer: A fax call initiated in the typical manner will super

impose an 1100 Hz

tone on the line repeating every 3 to 3.5 seconds.

This tone is called a Fax or CNG tone and identifies the call as a FAX call.

Question: What is the difference between l

ine sharing products which route

inbound calls by using tone recognition and

those which route inbound calls by ring pattern recognition?

Answer: Units which use tones for inbound call routing use DTMF or CNG tones

to determine the desired device desti

nation and

must “answer” the ring from the telephone company before they can hear and act

on the tones. DTMF, or “touch”, tones are like

those created by a tone capable telephone.

Units which route inbound calls based on “ring pattern” are using a proc

ess

called Distinctive Ring Recognition. These units do not

“answer” the telephone company ring, but instead count the ring bursts within the

ring interval, i.e. single, double or triple ring pattern.

They then route the call to the device associated wit

h the ring pattern; for

example, a double ring would be directed to the 2nd device

port. These units require additional phone number(s) provided by the phone

company to ring on the same line. Since the unit does

not answer the call, it is compatible wi

th phone company services such as Voice

Mail or Call Forwarding.

Question: Which units are Caller ID compatible?

Answer: The operating characteristics of the units vary how they work with Caller

ID. Some units (ACP, SR & Line Hunter) will work,

4028

–

Street S.E. Calgary, Alberta T2G

2Y8

Phone: (403) 243

1425 Fax: (403) 243

6577

Toll Free: 1

800

921

ACCU (2228)

Email: sales@accuflo.com

Summary of content (12 pages)

PAGE 1
4028 – 7th Street S.E. Calgary, Alberta T2G-2Y8 Phone: (403) 243-1425 Fax: (403) 243-6577 Toll Free: 1-800-921-ACCU (2228) Email: sales@accuflo.com June 11, 2009 Multi-Link Products: FAQ’s General Question: What identifies an incoming fax call for automatic routing? Answer: A fax call initiated in the typical manner will super-impose an 1100 Hz tone on the line repeating every 3 to 3.5 seconds. This tone is called a Fax or CNG tone and identifies the call as a FAX call.
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only on the Line (Telco) side of the unit. Still others will allow the Caller ID unit to be placed on either side of the unit (STICK & STICK II) through program control or special installation (SR). Check the FAQ’s under the products for additional information on this subject. Question: Is Call Waiting compatible with line sharing? Answer: Call waiting will work with/through our devices.
PAGE 3
Answer: A customer will occasionally require the full function of the Telco Voice Mail or the ability to automatically Call Forward an unanswered call. Any line sharing unit that uses tones (CNG / DTMF) must answer the Telco ring before using the tones to route the call to the desired device on premises. This means any function/service provided by the phone company that is dependent on the “unanswered” condition will not work with these units. An alternative line sharing unit is our SR-3.
PAGE 4
Answer: You must delay the STICK to answer after the phone company sends the CID data packet, between the 1st and 2nd ring from the phone company. See programming instructions in the Operation Manual (Sections 2 & 3) and set "Rings To Answer" option register 14 to value of 2. Question: How do I program the STICK? Answer: Specific instructions are provided in Sections 2 & 3 of the Operations Manual. It explains commands and responses.
PAGE 5
Question: Can I connect more than 1 modem to the STICK? Answer: Generally, any analog telephony equipment can be attached to any device port as desired to meet individual needs. Question: I am only sharing this line for Fax and Modem type equipment with no inbound voice calls. What is the best installation configuration? Answer: Recommend connecting the FAX to Voice 1 and change option register 01 to value of 0. This will let all FAX calls, with and without CNG tone, find the FAX machine.
PAGE 6
Answer: Yes, but only with the CID unit on the Line (ahead of) side the ACP unit. Also, a programming option must be changed to delay the ACP’s answer of the phone company ring. Call our Technical Support Department for assistance. Question: I do not have a telephone for incoming voice calls on the line and want all FAX calls (with and without CNG tone) to find my FAX machine. How should I install and program the POLNET? Answer: Connect the FAX machine to the Device 1 port of the ACP.
PAGE 7
Answer: Specific instructions are provided in Sections 3 of the Operations Manual. It explains commands and responses. Tip: When entering a command to change the value in a register, enter the 2 digit register # followed immediately by the data to be entered. Examples; set register 15 to 2 (enter 152), set register 12 to #345 (enter 12#345). Question: All incoming calls, including Fax & Modem, ring on the telephone.
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Question: I only want to connect 1 telephone line to the STICK II. Will it work? Answer: The STICK II must be programmed for 1 line operation. See Sections 3 of the Operations Manual and set registers 20 through 24 to a value of 10 (example for register 20 enter 2010). Set register 25 to value of 1. Question: Can I program the STICK II from a remote location? Answer: Yes, but you must have someone at the STICK II location initiate a call to you from a phone attached to Voice 1 on Line 1 of the STICK II.
PAGE 9
Answer: Detailed programming instructions are in Section 9. Tip: When entering a command to change the value in a register, enter the 2 digit register # followed immediately by the data to be entered. Examples; set register 1 to 3 (enter 013), set register 4 to 1 (enter 041). To retain your changes, you must save them with command of 80. Question: Is the POWER STONE Caller ID compatible? Answer: Yes. This may be affected by when a device connected to the line answers.
PAGE 10
ATX-300. The current version of these units has a programmable 3 second delay before it answers on the first ring. This will allow the CID data to be sent by the phone company before the ATX answers the call. This will enable a CID unit placed ahead (on the line side) of the ATX-300 to see and capture the Called ID information. Earlier versions did not have the CID delay. There is no current ability to make a CID ID unit on the device side of an ATX-300 work.
PAGE 11
Question: Incoming calls that are intended for equipment on a port other than Device 1 are still ringing on the phone. Why? Answer: Insure the calling equipment is using the correct Security Access Code (SAC) stream as shown in the Operations Manual Section 2.2. Question: Can I connect more than 1 modem to the ATX? Answer: Generally, any analog telephony equipment can be attached to any device port as desired to meet individual needs.
PAGE 12
Question: My FAX or Modem answers when I receive an inbound voice call. Why? Answer: When the SR is powered off, all device ports will see all incoming rings from the phone company. Ensure power is supplied to the SR. The power indicator should be lit. LINEHUNTER Questions and Answers Question: Will telephone company Voice Mail and Call Forwarding work with the Line Hunter? Answer: Yes.