Specifications

The Stick II

My phone stays off hook even though I hang it up. Im able to dial out just once

before it goes off hook and I cant receive any phone calls.

Check and see if the telephone is connected via line cord to one of the five ports on the

bottom of The Stick II and your phone line cord is connected to any of the two phone line

ports of The Stick II.

My phone lines and devices are correctly connected to The Stick II and it still

doesnt work.

Check that the power supply is plugged into a power outlet and The Stick II. If your LED

light on The Stick II is not lit up, then there is no power being supplied. Verify that the

power outlet works by plugging in a lamp or some other device before calling the Tech-

nical Support Department.

People tell me they call, but my phones arent ringing.

Check that the VOLUME on your phones is turned ON. Next verify that all the line cords

are connected properly. Otherwise, call the Multi-Link Technical Support Department.

When I answer the phone, there is no sound at all or a BIP sound can be heard.

You may be receiving a fax! Press the SAC code for the port number where your fax is

connected to transfer the call. Change your programming (Registers 01 and 02) so that

next time faxes are automatically routed to the port where your fax machine is con-

nected.

I can not receive modem calls.

Make sure that the person sending the data has the correct SAC (security access code)

to access your modem port. If so, check how many commas they have in place after the

phone number and before the SAC. Refer to Section 5 for more details.

The line stays busy even though nobody is using any of the devices or phones.

Check all the connections to The Stick II and verify that they are hooked up properly. If

everything is fine, make sure your modem is not locked up. Otherwise, call Multi-Link

Technical Support Department.

I am able to send faxes, but I am unable to receive any even though my fax ma-

chine rings.

Change the polarity on your line cord or get a polarity reversing cord. However, we

recommend that you call our Technical Support Department before incurring any extra

expenses.