Specifications
The Stick II
39
Section 6. . . . Trouble Shooting
and Technical Support
If you are having difficulty with the installation or operation of your Stick II, please
review the trouble shooting questions below. If you are unable to resolve the problem
on your own, Multi-Links Technical Support Department has the capability to test and
program your unit over the phone.
Should you need to call and speak to a technician, try and call from the phone line
connected to Line 1 of The Stick II. Our technicians will be able to conduct diagnostic
tests and evaluate your programming to help you get your system up and running. If
your unit needs to be sent back for repair, all returns must be issued a Return Authoriza-
tion Number from the Technical Support Department BEFORE the unit is returned.
MULTI-LINK, INC. TECHNICAL SUPPORT TEAM
Monday - Friday 8 a.m.-8 p.m. Eastern Time
1-800-535-4651
www.multi-link.net
Ive got this problem . . .
I do not hear a dial tone.
Connect your telephone directly to the phone wall jack. If you hear a dial tone, then plug
your phone back into The Stick II and disconnect the power supply. If you do not hear a
dial tone, you may have a bad line cord from the wall jack to The Stick II line port. If this
unit is within warranty, Multi-Link will replace the line cord for free.
My phone clicks when I pick it up.
Check and see if the line cord is connected to your phone wall jack at one end and one
of the two input ports (LINE 1/2 or LINE 2) on top of The Stick II. If so and you still hear
clicks, call the Multi-Link Technical Support Department.