Welcome to the ONLINE Guide
Contents The Stick II Section 1 Introduction ................................................................................... 5 Section 2 Getting Started ............................................................................... 7 2.1 Initial Check ...................................................................... 8 2.2 Powering Up ............................................................................ 8 2.3 Glossary of Terms ..............................................................
The Stick II Section 4 Features ...................................................................................... 27 4.1 Standard Features ............................................................ 27 4.2 Programmable Features ................................................... 28 4.3 Unique Features .............................................................. 32 Section 5 Pointers for Hook-Up of Voice/Data Equipment ..............................
The Stick II Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
The Stick II 12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate normally by following the operating instructions. Adjust only those controls, that are covered by the operat ing instructions.
The Stick II Section 1 . . . . . Introduction Thank you for purchasing the true two-line call processor, The Stick II! This is an amazing product and we want you to be able to understand and use all of its unique features. Weve tried to create a manual that is both detailed and easy to reference. Many times when you read a manual, you immediately think of What if . . . or How come . . . questions. We have tried to anticipate this and have denoted these sections with the icon to the left.
The Stick II Fig. 1 The Stick II has two ports on top for incoming telephone lines. The five ports on the bottom allow a multitude of devices to share two phone lines. The Stick II can operate on virtually all multi-line Key and PBX phone systems. We recommend a specific type of installation for The Stick II on either system. Refer to Section 2.4.
The Stick II Section 2 . . . Getting Started SERVICES OFFERED BY YOUR LOCAL TELEPHONE COMPANY If you have or want to use these services, please read below before installing.l Most telephone companies are now marketing Call Packages that allow subscribers to customize their phone service in a multitude of ways. Most of the different services are compatible with The Stick II, but some may impede performance.
The Stick II Voice Mail: The Stick II answers the line on incoming calls making use of The Stick II incompatible with your phone companys voice mail service. However, voice mail does work properly when your phone line is in use, so you still might want to consider it an option. 2.1 Initial Check You should find the following items included in your Stick II packaging.
The Stick II 2.4 Connecting to the Phone Line Before programming The Stick II, you will need to install it on your existing telephone lines. There are several ways to install The Stick II. Whether you have a KSU, PBX, or just two-lines running into your home or business, we have tried to make this section as simple and painless as possible. With each installation we have listed the main benefits, an estimate on the difficulty level and recommendations for professional installation.
The Stick II Installation Option 1: Small Office/Home Office College Dormitories Main Benefits of this setup: Barge-In protection, processes two calls simultaneously, use of both modems at the same time, all equipment has access to two lines. Notes: Installation: Simple to not so easy. Depends on size of facility.
The Stick II Installation Option 3: Small Office/Home Office with Extensions Main Benefits of this setup: Convenience of TAD in different location, barge-In protection, processes two calls simultaneously, all equipment has access to two lines. Notes: Installation: Not so easy. Installation Option 4: Common Business Application with Rollover Main Benefits of this setup: Barge-In protection, process two calls simultaneously, all equipment has access to two lines, fax calls don't ring phones.
The Stick II Installation Option 5: Business with Non-Voice Needs and Dedicated Data Lines Main Benefits of this setup: Barge-In protection, processes two calls simultaneously, all equipment has access to two lines, data integrity, additional surge protection, security. Notes: Installation: Simple to not so easy.
The Stick II Installation Option 7: Convenience/Gas Stores or Retail Businesses Main Benefits of this setup: Barge-In protection, processes two calls simultaneously, all equipment has access to two lines, data integrity, saves money by line sharing, retrieval of data can be automatic, minimal equipment maintenance, security. **The Power Stone is a call activated power controller manufactured by Multi-Link, Inc. Installation: Hire a professional.
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The Stick II Section 3 . . . Programming We advise that you read through this section once or twice to become familiar with the programming process. Section 3.1 Summary of Factory Presets and Feature Access Codes. Section 3.2 Things to know before you begin Programming. Section 3.3 How to program a feature! Section 3.4 Programming Chart Section 3.5 How to check your programming.
The Stick II IMPORTANT ACCESS CODES TO REMEMBER Call Grab from Extension Phones Conference Port-to-Port Transfer Programming Mode Transfer a Call to the factory default fax port (SAC for Port 4) DIAL 9 # 5 * (Port #) * * 5 (Port #) ##99 *2 Refer to Manual Page Page 27 Page 34 Page 34 Page 18 Page 29 3.2 Before You Begin In order to program The Stick II you will need to make an outbound call on Line 1. You can only program The Stick II from a LINE 1 phone connected to The Stick II.
The Stick II HOW TO SAVE & EXIT Once you have entered programming mode (explained on the next page), you will need to be familiar with these instructions in order to insure your changes are saved and that you have exited properly. Save to Memory / Exit - After entering the programming for the features you wanted modified, you will need to save the changes to memory and exit the programming mode. The Stick II maintains the programming even if there is a loss of power.
The Stick II 3.3 How to Program a Feature You are ready to begin programming. Keep in mind that all the programmable features are set to the factory default. You do not have to go through this procedure unless you want to turn a feature OFF or ON, change the number of rings, security access code(s) or destination port(s). When entering the programming mode The Stick II will signal you with audible beeps from the handset.
The Stick II PROGRAMMING EXAMPLES Turning ON your Unanswered Call Silent Transfer LINE 2 DIAL 041 04 is the Register Number and 1 is the Program Range which means ON Immediately listen for the OK tones (Bee-Bip), then the PROCEED tones (BeeBee-Beep) or ERROR tones (low pitch beeps) then proceed. You have 30 seconds to begin the next command.
Register Number Program Range Factory Preset LINE 1 FAX Port 01 1st digit Ports 0-5 2nd digit Ports 0-5 44 LINE 2 FAX Port 02 1st digit Ports 0-5 2nd digit Ports 0-5 44 Programmable Features & Programming Recommendations This feature is designed so you can have two fax machines hooked to The Stick II. The first digit is your default port where all faxes for Line 1 will go. The second digit routes faxes to an alternate fax port if your fax default port is busy.
Silent Transfer Destination LINE 2 06 1 = Port 1 2 = Port2 3 = Port 3 4 = Port 4 5 = Port 5 4 Unrestricted Manual Transfer LINE 1 07 0 = OFF 1 = ON 1 Unrestricted Manual Transfer LINE 2 08 0 = OFF 1 = ON 1 Security Access Code PORT 1 09 Digits 0-9, This feature determines which Port/device will receive a call after it has been silently transferred. This feature allows transfer ability at any time by either party and from any phone. Recommended programming ON.
Your Register Program Factory Preset Program Number Range Programmable Features & Programming Recommendations Security Access Code PORT 4 This register contains the code for manually transferring a call to devices connected to Port 4. See the Dos and Donts of SAC Programming before changing your code. This is also your factory default fax port. You'll need to know this code if you want to manually transfer a call to the fax machine.
Maximum Rings LINE 1 Maximum Rings LINE 2 18 1 to 30 rings 8 Port-to-Port Priority with Call Waiting Beeps 19 0 = OFF 1 = ON with NO beeps 1 This feature controls the no. of times a device (voice, fax modem) is rung by The Stick II before dropping or transferring the call. 17 1 to 30 rings 8 This feature controls the no. of times a device (voice, fax modem) is rung by The Stick II before dropping or transferring the call.
Programmable Features & Programming Recommendations Your Register Program Factory Preset Program Number Range Auto-Line Select PORT 3 22 1st digit 1 = Line 1 2 = Line 2 2nd digit 0 = OFF 1 = ON 21 Auto-Line Select PORT 4 23 1st digit 1 = Line 1 2 = Line 2 2nd digit 0 = OFF 1 = ON 21 Auto-Line Select PORT 5 24 1st digit 1 = Line 1 2 = Line 2 2nd digit 0 = OFF 1 = ON 21 Alternate Port LINE 1 25 Ports 1-5 2 26 Ports 1-5 1 This feature, when ON, gives the port permission to access the n
The Stick II 3.5 Checking your Programming The Stick II allows you to review your programming changes or check and see if a feature is (de) activated before leaving your home or office. This is done by signaling back to you over the handset with audible tones. There are two types of tones that The Stick II will transmit through your receiver on the audible Read Back. A clipped, high pitched bip which has a numerical value of ONE. A long, low pitched beep which has the numerical value of FIVE.
The Stick II PLEASE READ THE EXAMPLES BELOW. Make an outbound call from Line 1. Press # # 9 9 to enter programming. You will hear the PROCEED tone (Bee-Bee-Bip). Press * 0 4 (This tells The Stick II you want to hear the programming for Register 04). You will hear BEEP BEEP. These tones represent the value 0. Register 04 is for Unanswered Call Silent Transfer Line 2. The 0 value means this feature is turned off.
The Stick II Section 4 . . . . . Features 4.1 Standard Features Barge-In Protection When installed on incoming telephone lines before ALL telephone equipment (extension wall jacks or multi-line phone systems), The Stick II will protect any voice or data call from being accessed by other telephone equipment attached to other device ports.
The Stick II equipment connected to the device port(s) you have designated for your fax(es). You can program this feature OFF if you choose. The factory default setting for faxes is Port 4. You may choose to have a different designated fax port for each line. See Programming Chart for programming Line 1 Fax Port and Line 2 Fax Port.
The Stick II Q: If Line 1 is being used will the call roll over to my second line? A: No. You have to pay for that service from your local telephone company. If you have the rollover service activated, remember that the programming and destination ports you have set up for calls on Line 1 will not work. Rollover calls from Line 1 will follow the programming and destination ports you have set up for Line 2 calls and vice versa.
The Stick II Factory preset Security Access Codes are as follows: * ** Voice 1/2(Port 1/2) = # 1 Voice 2 (Port 2) = # 2 Port 3 = 1 Port 4 = 2 Port 5 = 3 Note: If limited access to your equipment is an issue, we recommend you change the factory preset Security Access Codes upon installation. Rings to Answer (RTA) This feature directs The Stick II to answer an inbound call after a programmed number of rings (0 to 9 rings) from the phone company.
The Stick II With Unanswered Call Silent Transfer ON, the inbound call (routed to the phone) will be switched over to a designated port (see Silent Transfer Destination) after the unanswered phone has been rung the Maximum number of rings. Factory preset for this feature is off. Q: I dont ever expect to receive a manual fax or a modem call that can't dial the SAC. Is there another reason I should ever need to turn this feature on? A: No, not normally.
The Stick II If the call coming in is a fax, however, The Stick II will detect the CNG tones and route it to the programmed fax default port. If your fax machine does not hand shake with the calling fax machine, for whatever reason, then The Stick II will drop the call after the programmed Maximum Rings. Unrestricted Manual Transfer (UMT) The UMT feature, when ON, enables a transfer to be executed at any time.
The Stick II Q: Why would I ever need to restrict a port to only one line for outbound calls? A: You might want to restrict ports if, for example, you have one or more modems connected to The Stick II. Restricting the modems to use only Line 2 for surfing the Internet or dialing out for credit card approval, leaves Line 1 open to receive calls and faxes. You wouldnt want to miss important calls or faxes because both lines were tied up.
The Stick II Conferencing This feature lets you add an additional device or port to your current call. If you are on a call using Line 1 and you want to add Bob to the conversation, whos phone is connected to The Stick II on Port 5, dial * # 5 5. Now you have three parties on the line. Dial * # 5 to signal a conference. Immediately dial in the Port number (1-5) of the device you want to ring. The Stick II will begin ringing that device.
Q: What happens if Bob is on the phone? A: You will hear a busy signal. The Stick II Q: What if both Line 1 and Line 2 are in use, can I still make an Port-to-Port call? A: No. You need an outbound line to initiate the Port-to-Port communication. Port-to-Port Priority This feature determines whether a communication or data transfer from Port-toPort on The Stick IIs internal line takes precedence over an incoming call.
The Stick II Section 5. . . . . Pointers for Hook-Up of Voice/Data Equipment This section involves the connection of communications equipment to The Stick II. You may configure the hook up of different types of equipment in a number of ways. FAX MACHINES AND PC FAX CARDS The Stick II has special features that make it work extremely well with either a PC fax/modem or a fax machine. The feature that enables The Stick II to route an incoming fax call to your fax type device is Fax Tone Detection.
The Stick II What can you do if you answer the phone and no one is there or the person at the other end says they're trying to send you a fax? You can manually transfer the call to your fax by pressing *2 (SAC for Port 4). However, before you do, we suggest you inform the caller that you have a brilliant device that can detect incoming faxes and that they no longer have to call and tell you they are sending one. ANSWERING MACHINES An answering machine is an effective tool when used with The Stick II.
The Stick II How to Call Your Modem For any person to access your modem through The Stick II, they must know your programmed Security Access Code for the port with your modem. Dialing your telephone number and SAC is done on the remote computers communications software. It should look something like this (for a HAYES-compatible modem): ATDT 1 606 555 1234 , , * 3 The commas after the phone number are commands telling the modem to wait two seconds per comma before dialing the SAC * 3.
The Stick II Section 6. . . . Trouble Shooting and Technical Support If you are having difficulty with the installation or operation of your Stick II, please review the trouble shooting questions below. If you are unable to resolve the problem on your own, Multi-Links Technical Support Department has the capability to test and program your unit over the phone. Should you need to call and speak to a technician, try and call from the phone line connected to Line 1 of The Stick II.
The Stick II My phone stays off hook even though I hang it up. Im able to dial out just once before it goes off hook and I cant receive any phone calls. Check and see if the telephone is connected via line cord to one of the five ports on the bottom of The Stick II and your phone line cord is connected to any of the two phone line ports of The Stick II. My phone lines and devices are correctly connected to The Stick II and it still doesnt work.
The Stick II My Voice Mail doesnt work. Once The Stick II answers the phone call, the voice mail feature assumes somebody has answered the call. Your Voice Mail will work only when the phone line is in use. My Call Forwarding feature does not work. Standard call forwarding does not work with The Stick II. Delayed call forwarding and call messaging will work with The Stick II if the Rings to Answer for The Stick II is set higher than the number of rings set for this feature to forward or retrieve the call.
The Stick II Section 7 . . . .Technical Specifications INPUT POWER REQUIREMENTS At AC Transformer: At Power Jack On The Stick II: 110-125 Volts AC Only, 50-60 Hz 12 Volts AC or 14 Volts DC POWER CONSUMPTION 6.2 Watts CO INTERFACE Ringer Equivalence Number: Input Ring Detection: 0.9B 40-150 Volts AC, 15-68 Hz DEVICE INTERFACE Battery: Off-Hook Detection: 12 Volts Nominal DC to All Devices 3-80 mA RING GENERATOR FREQUENCY: 20 Hz (+/-.
FCC/IC REGISTRATION AND WARRANTY The Stick II FCC Registration This equipment complies with Part 68 of the FCC rules. Two RJ14C terminated line cords are provided with the systems which requires RJ14C jacks. The telephone cords and modular plugs provided with this equipment are FCC compliant. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See instructions for details.
The Stick II equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio TV technician for help. IC Registration The Department of Communications label identifies certified equipment.
The Stick II charge, for a period of three (3) years (USA only), the labor and parts necessary to remedy any such defect. Warranty commences on the date of purchase by the original retail customer. The duration of any implied warranty of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the applicable express warranty set forth above.
The Stick II Service Information for the U.S. and Canada Your machine has been registered with the Federal Communications Commission, and under this program in the event of equipment malfunction, all repairs will be performed by Multi-Link, Inc. or a repair center we have authorized. The owner is restricted from performing any maintenance operation other than those specified within this instruction manual.
