Instruction manual

MULTILINK MC-E10 & MC-E100 CONVERTER SWITCH
MULTILINK ML2400 ETHERNET COMMUNICATIONS SWITCH – INSTRUCTION MANUAL 23
6. Troubleshooting
All GE Multilin products are designed to provide reliability and consistently high
performance in all network environments. The installation of Multilink MC-E10 & Multilink
MC-E100 Series 10/100 Mbs Converters is a straightforward procedure. See Installation -
Section 4.
Should problems develop during installation or operation, this section is intended to help
locate, identify and correct these types of problems. Please follow the suggestions listed
below prior to contacting your supplier. However, if you are unsure of the procedures
described in this section or if the Multilink MC-E10 & Multilink MC-E100 Series 10/100 Mbs
Converter is not performing as expected, do not attempt to repair the unit; instead contact
your supplier for assistance or contact GE Multilin Customer Support.
6.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to the
Installation Section of the applicable chapter of this manual. Also check to make sure
that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly connected
and the cables/wires have not been crimped or in some way impaired during
installation. (About 90% of network downtime can be attributed to wiring and
connector problems.)
3. Make sure that an AC power cord is properly attached to each Multilink MC-E10 &
Multilink MC-E100 unit. Be certain that each AC power cord is plugged into a
functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.
4. If the problem is isolated to a network device other than the Multilink MC-E10 &
Multilink MC-E100 Series 10/100 Mbs product, it is recommended that the problem
device is replaced with a known good device. Verify whether or not the problem is
corrected. If not, go to Step 5 below. If the problem is corrected, the Multilink MC-E10
& Multilink MC-E100 Converter and its associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier of the
Multilink MC-E10 & Multilink MC-E100 Series 10/100 Mbs Converter unit or if unknown,
contact GE Multilin by fax, phone or email for assistance.
6.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
• The nature and duration of the problem
• Situations when the problem occurs
• The components involved in the problem
• Any particular application that, when used, appears to create the
problem