User's Manual

44
ENTR™ Dead Bolt User Manual
Mobile App
Symptom Correcve acon Page
TheENTR™mobileappisdisconnected
fromthedoorunitand/orIcan'tndmy
lockontheapp.
1.Makesureyourphoneiscompablewithbluetooth
4.0,andthatyourphonemodelandOSversionare
approvedforENTR™.
2.Refreshtheapp.
3.OnlyonephonecanconnecttoENTR™atthesame
me.It'spossiblethatanotheruser'sphoneisalready
connectedtoENTR™.Ifso,closetheapponanyother
user'sphone.
4.Closetheapp,turnoyourphone'sBluetooth.Then
turnBluetoothbackon,andopentheapp.
5.Turnthedoorunito,andthenturnitonagain.
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I'veupdatedtheOSonmymobilephone,
buttheENTR™appsllisn'tworking
properly.
Ifyouarealockowner,uninstallandthenre-installthe
app.ThengotoMyLocksintheappandchooselock
recovery.Useyourownerpasswordtorecoverthelock.
Ifyouareauser,pleaseaskthelockownertoissueyou
anewkey.
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I'munabletocompletethe'SetOwner'
processbecauseIcan'tscantheQRonthe
ENTR™package.
1.Verifythatyouhaveaworkinginternetconnecon.
2.Trytoentertheunit'sserialnumbermanually
(IFEU000xxxx…).
3.Openacketonwww.entrlock.com.
38
Ihavecreatedakeyforanewuser,butthe
userdoesn'tseethatthekeyisavailable
eventhoughtheuseriswithinthelock's
Bluetoothrange.
1.Asonlyonephonecanconnecttothelockatthesame
me,pleasemakesureyouhaveclosedyourapp.
2.Verifythatyoucompletedthekeycreaonprocessby
selecngthe"acve"buon.
3.Verifythatthenewuserdidnotexceedtheexpiraon
meyouhavesetforthiskey.
38
I'munabletoopenthedoorfroma
distanceof10meters/yards.
1.TheappworksviaaBluetoothconnecon,whichcan
beimpactedbytheenvironment.
2.Forbothsecurityandfunconalityreasons,theideal
operangdistanceshouldnotexceed5mfromthedoor
3.Trymovingascloseaspossibletothelock.
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I'mgengstrangeerrormessagesand/or
theappcrashedduringoperaon.
1.Verifythatyouareusingasupportedmobiledeviceand
OSforENTR™app.
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Symptom Correcve acon Page
Ihavereplacedthebaeries,butwhenI
presson"5",nothinghappens.
Youneedtorstpower-upthewallreaderbypressing
andholdingthe"#"buonfor5seconds.
27
My5-yearoldsonandhisgrandmother's
ngerprintsarenolongerworkingwiththe
ngerprintreader.
Bothchildrenandtheelderlyhavengerprints
thatchange.Ifthisoccurs,you'llhavetorepeatthe
ngerprintlearningprocessforthem.
Alternavely,theycanuseaPINcode.
30
ThengerprintTouchpadkeysaren't
funconingproperly.
PleasegotoSengmode-->Device-->Device,inorder
togettheproductversion.Contactyourlocksmith/
installerforfurtherinformaonandnextsteps.
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