Manual

MTS Advantage™ Screw Action Grips

Technical Support

Example site number: 571167

When you have more than one MTS system, the system job number

identifies which system you are calling about. You can find your job number

in the papers sent to you when you ordered your system.

Example system number: US1.42460

Know information from

prior technical

assistance

If you have contacted MTS about this problem before, we can recall your

file. You will need to tell us the:

• MTS notification number

• Name of the person who helped you

Identify the problem Describe the problem you are experiencing and know the answers to the

following questions:

• How long and how often has the problem been occurring?

• Can you reproduce the problem?

• Were any hardware or software changes made to the system before the

problem started?

• What are the model numbers of the suspect equipment?

• What model controller are you using (if applicable)?

• What test configuration are you using?

Know relevant

computer information

If you are experiencing a computer problem, have the following information

available:

• Manufacturer’s name and model number

• Operating software type and service patch information

• Amount of system memory

• Amount of free space on the hard drive in which the application resides

• Current status of hard-drive fragmentation

• Connection status to a corporate network