Manual

MTS Advantage™ Screw Action Grips Technical Support
5
Technical Support
How to Get Technical Support
Start with your
manuals
The manuals supplied by MTS provide most of the information you need to
use and maintain your equipment. If your equipment includes MTS
software, look for online help and README files that contain additional
product information.
If you cannot find answers to your technical questions from these sources,
you can use the internet, e-mail, telephone, or fax to contact MTS for
assistance.
Technical support
methods
MTS provides a full range of support services after your system is installed.
If you have any questions about a system or product, contact MTS in one of
the following ways.
MTS web site
www.mts.com
The MTS web site gives you access to our technical support staff by means
of a Technical Support link:
www.mts.com > Contact Us > Service & Technical Support
E-mail [e-mail]
Telephone MTS Call Center 800-328-2255
Weekdays 7:00 A.M. to 5:00 P.M., Central Time
Fax [phone]
Please include “Technical Support” in the subject line.
Before You Contact MTS
MTS can help you more efficiently if you have the following information
available when you contact us for support.
Know your site
number and system
number
The site number contains your company number and identifies your
equipment type (material testing, simulation, and so forth). The number is
usually written on a label on your MTS equipment before the system leaves
MTS. If you do not have or do not know your MTS site number, contact your
MTS sales engineer.