Instruction manual

Intercept Computer Interface Page 1827 of 3156
Features and Services
LD 23 – Modify the ACD/Message Center parameters for Incoming Call Indicators (ICIs).
LD 93 – Enable or modify the Multi-tenant Service feature.
ICP (NO) YES Intercept Computer (is not) is available.
ICT 0-NIPN Terminal/printer number (NIPN configured in LD 15).
Prompt Response Description
REQ CHG Change.
TYPE ACD ACD data block.
...
ICP (NO) YES ACD MC (is not) is an intercept position.
ICPS
COM
(CIR)
Intercept Computer printer search.
Common printer for ACD group.
Circular hunt.
Prompt Response Description
REQ CHG Change.
TYPE a...a Type of data block.
...
ICP (NO) YES ACD MC (is not) is an intercept position.
ICPS
(CIR)
COM
Intercept Computer printer search (when more than one
console is used).
Circular search.
One common printer for all consoles.