Instruction manual

Page 1816 of 3156 Intercept Computer Dial from Directory
553-3001-306 Standard 10.00 January 2002
Attendant is Connected to DID/CO on SRC
DID/CO Releases before Dialing from ICT
The attendant is talking with the SRC party (a DID/CO trunk); Route access
code, Route member, and ATDN are displayed, Loop key “0” is lit, SRC lamp
is lit, and DEST lamp is dark. The SRC wants to be extended to party A. On
the ICT the attendant types the name of party A. The ICP database is scanned
to get information about this person. The information, including extension
DN 4004, is then displayed on the screen.
The SRC goes on-hook, then the attendant presses the Dial From Directory
key on the ICT keyboard. The DEST lamp is dark, Loop lamp “0” is still lit,
and the SRC lamp on loop “0” is now winking. The Attendant Console
display only shows DN 4004 (as SRC). Set 4004 is ringing. The DID/CO
trunk is disconnected.
When the DID/CO trunk disconnects, the call dialed from the ICP will appear
as a new call started from an idle Attendant Console (the call was handled as
if it was initiated from an idle Attendant Console).
DID Releases after Dialing from ICT
The attendant is talking with the SRC party (a DID trunk); Route access code,
Route member, and ATDN are displayed, Loop key “0” is lit, SRC lamp is lit,
and DEST lamp is dark. The SRC wants to be extended to party A. On the
ICT the attendant types the name of party A. The ICP database is scanned to
get information about this person. The information, including extension DN
4004, is then displayed on the screen.
The Attendant presses the Dial From Directory key on the ICT keyboard.
Then the SRC goes on-hook. The SRC lamp is dark, Loop lamp “0” is still lit.
The Attendant Console display shows the Route access code, Route member,
and ATDN on the source line, and DN 4004 on the destination line. Set 4004
is ringing. The DID trunk is disconnected.
When the DID trunk disconnects, the call dialed from the ICP will remain on
the DEST side (the call was handled as if it was initiated from an idle
Attendant Console).