Instruction manual

Intercept Computer Dial from Directory Page 1815 of 3156
Features and Services
Attendant has Call on Hold
The attendant is talking to SRC (DN 4002) and DEST (DN 4004) on loop “0”,
and then puts the call on hold by pressing another Loop key, or by pressing
the hold key and an idle Loop key. Loop lamp “0” is now winking; the new
loop key is lit. The display is cleared.
From the ICT the attendant has typed the name of the party to be called. The
ICP database is scanned to get information about this party. The information,
including extension DN 4009, is then displayed on the screen.
After the attendant presses the Dial from Directory key on the ICT keyboard,
the SRC lamp for this loop is winking. The Attendant Console shows DN
4009. Set 4009 is ringing.
A new loop key was selected before dialing from the ICP; the held call was
not affected by this operation (the call was handled as if it was initiated from
an idle loop key).
Idle Attendant Dials from Both the Attendant Console and ICT
The attendant is idle, all lamps are dark, the display is empty, and the Release
key is lit. On the ICT the attendant types the name of the called party. The ICP
database is scanned to get information about this person. The information,
including extension DN 4009, is then displayed on the screen (information
that this person could be radio paged using “*81*” is also displayed).
The attendant desires to page this person, and dials an RPAX FFC code from
the Attendant Console. The Release lamp gets dark, the Loop “0” lamp gets
lit, and the SRC lamp on loop “0” is slowly winking. The Attendant Console
display shows RPA FFC “*81*”.
After the attendant presses the Dial from Directory key on the ICT keyboard,
the DN sent from the ICP is now displayed after the RPA FFC. The paging
has started and ringback tone is provided. Two dialing phases have been
handled: dialing the FFC code from the console; and adding the DN from the
ICT (the call was handled as if it was initiated entirely from the Attendant
Console).