Instruction manual

Page 1806 of 3156 Intercept Computer Dial from Directory
553-3001-306 Standard 10.00 January 2002
With the Intercept Computer Dial from Directory feature (ICPD), the
attendant does not need to dial the DN from the Attendant Console; pressing
a single key on the ICT keyboard connects the call to the DN, thereby saving
the attendant time.
An ICP can be programmed with a directory of the internal Directory
Numbers (DNs) in the system. From the ICT, the attendant can search the ICP
database for a specific person by name, in order to find that person’s DN,
according to a coordinated dialing plan (CDP). Again, pressing a single key
on the ICT keyboard connects the call to the corresponding DN.
This feature is implemented using LD 15.
Operating parameters
The ICP feature must be configured for all related customers, and the ICP
computer must be configured with the DNs that exist for these customers.
This feature is not available for either of the following intercept positions:
ACD Agents; or the ICP Answering Machine.
It is only possible to dial from the ICT if the active loop is idle, or has only
one part established in a call with the attendant (on Source (SRC) or
Destination (DEST) side).
This feature does not support any dialing plan, other than CDP (since this is
an already existing limitation of the networking part of the ICP feature).
A maximum of seven digits per incoming message can be received by the
PBX.
Feature interactions
Pre-dial Operations
Attendant Barge-in
It is possible for an attendant to Barge-in, in the following manner:
• Press an idle loop key, and press the Barge-in key from the Attendant
Console.
• Dial a Route Access Code and Route Member from the ICT.