Instruction manual

Incremental Software Management Page 1743 of 3156
Features and Services
The ACD Agent counter excludes Meridian Mail and Call Pilot ports. All
ACD Agents configured in Overlay 10 and 11 count against the ACD Agents
and Analogue Telephones or Digital Telephones counters. The port
configured in Overlay 11 for Meridian Integrated Products such as MICB is
an ACD Agent. It will count against ACD Agents and Digital Telephones
counters.
When the total number of ACD Agents configured in the system is calculated,
any telephone configured as Key 0 ACD is included in the total count. This
includes ACD agents and ACD supervisors.
ACD parameters are allowed only if ACD is equipped.
Each agent is defined individually using Overlays 10 and 11.
The total ACD Agents refers to virtual and active (live) ACD agents and ACD
supervisors.
AST telephones count against AST, and Analogue Telephones or Digital
Telephones counters.
AST DNs are not included in the total count of ACD Agents.
AST DNs are defined individually in Overlays 10 or 11.
AST DN designation is not maintained following a software conversion;
therefore, all AST DNs must be reconfigured after the conversion is
complete.
The ATTENDANT CONSOLES ISM counter counts every Attendant
Console configured in Overlay 12. An Attendant Console can use two or
more terminal numbers (TNs). However, the number of TNs used by
Attendant Consoles does not count against the ATTENDANT CONSOLES
ISM. TNs used for power supply do not count against ATTENDANT
CONSOLES ISM. Each TN used by an Attendant Console counts against the
existing TNs ISM.
The Digital Telephones ISM counter will count every digital telephone
configured in Overlay 11, except wireless sets. This includes AST sets, ACD
agents, and AST sets configured as ACD agents. It does not include Meridian
Mail/Call Pilot or Phantom sets, which count against System TNs ISM.