Instruction manual

Page 1706 of 3156 In-Band Automatic Number Identification
553-3001-306 Standard 10.00 January 2002
R2MFC Calling Number Identification/Call Detail Recording
Enhancements
Inband ANI trunks do not support CNI. If a CNI is available in addition to the
IANI on an IANI trunk, the IANI would be used for the CLID.
Time and date
If the agent presses the Time and Date (TAD) key while on an IANI call, the
time and date remain displayed throughout the call. To display the ANI
number again, place the call on hold and retrieve it. The ANI number
reappears.
Time overflow
If an ACD Agent receives an IANI call due to time overflow, the ANI number
is displayed. The source ACD DN follows the ANI number on the display.
Virtual Agents
Virtual Agents are not supported for IANI calls.
Feature packaging
The In-Band ANI (IANI) feature is not packaged separately. Implementation
of IANI requires the following packages:
• Basic ACD (BACD) package 40
• ISDN Signaling (ISDN) package 145
• 1.5 Mbps Primary Rate Access (PRA) package 146
• Inter Exchange Carrier (IEC) package 149, and
• Dialed Number Identification Service (DNIS) package 98.
If Application Module Link (AML) is required, Command Status Link (CSL)
package 77, and Integrated Messaging System (IMS) package 35, must be
included.
For CDR records, Call Detail Recording (CDR) package 4 is required.