Instruction manual

In-Band Automatic Number Identification Page 1705 of 3156
Features and Services
Attendant Recall
If an ACD Agent is active on an IANI call and activates the Attendant Recall
(ARC) key to call the attendant, the agent’s display shows the attendant
number when the attendant answers the call. The ANI number reappears
when the attendant releases.
Call Consultation
If the agent is active on an IANI call and presses the TRN key for call
consultation, the display is cleared. When the agent restores the IANI call, the
ANI number reappears.
Call Park
If an agent parks an IANI call and it times out and recalls the agent, the ANI
number is not displayed.
Call Transfer
If an agent transfers an IANI call to another ACD DN, the ANI number is
displayed on the terminating set’s display.
Conference
If an agent activates the Conference feature while active on an IANI call, the
display is cleared. The display remains clear while the Conference call is
active. If the conferenced party releases first, the ANI number appears on the
agent’s display.
Display key
If the agent is active on an IANI call and presses the Display (DSP) key to
display another key feature, the ANI number does not reappear when the DSP
function is complete.
Hold
If an ACD Agent places an IANI call on hold, the ANI number reappears
when the call is restored.
Network ACD
If an IANI call diverts to a target node as a result of Network ACD (NACD),
the ANI number appears at the target node.