Instruction manual

Page 1704 of 3156 In-Band Automatic Number Identification
553-3001-306 Standard 10.00 January 2002
Should the system initialize while an agent is active on an IANI call, there
will be no impact on the call. However, if any call modification (such as, Call
Transfer or Conference) takes place, the ANI number is lost.
A Dual Tone Multifrequency (DTMF) receiver is required to interpret the
DTMF tones with an IANI number.
Feature interactions
The IANI feature interacts heavily with ACD. For a complete description of
the ACD features involved, see Automatic Call Distribution: Feature
Description (553-2671-110).
ACD Answer
Call Supervisor
Emergency
If the agent presses the Supervisor (ASP) key or the Emergency (EMR) key,
the digit display is cleared when the supervisor answers the call. The display
remains clear while the supervisor is active on the call. If the supervisor
releases first, the ANI number reappears on the agent’s telephone display.
ACD Interflow
If an IANI call interflows to another predesignated local ACD DN, the ANI
number is displayed on the overflow agent’s digit display. The source ACD
DN is displayed following the ANI number.
ACD Night Call Forward
If an ANI call is forwarded to an ACD DN, the ANI number is displayed on
the ACD Agent telephone.
ACD Overflow by Count
If an IANI call overflows to another ACD DN, the ANI number is displayed
on the overflow agent’s digit display. The source ACD DN is displayed
following the ANI number.
Activity code
If the Activity Code (ACNT) key is activated during an IANI call, the display
is cleared. Once the activity code has been entered and the ACNT key pressed
again, the ANI number reappears on the agent’s display.