Instruction manual

Page 1598 of 3156 Group Hunt
553-3001-306 Standard 10.00 January 2002
• If an access code is used as a group hunt member it must be entered as
“access code and complete destination number” to ensure proper routing
to the destination, not just the access code alone.
• Trunk optimization does not apply.
If termination condition 5 is met, the search ends for the current list and
begins for the list associated with the new Pilot DN. A Pilot DN may not be
a member of its own Hunting Group.
If termination condition 6 is met, then incoming calls are placed in a queue
on an order of arrival basis. They are then presented to the next DNs in the
group as the members become available.
Direct Inward Dialing (DID) calls are placed in a Group Hunting queue only
if the group is still in service. If the group is not in service (i.e., if all of its
members have deactivated group hunting), DID calls are routed directly to the
attendant.
Calls are removed from a Group Hunting queue when they are abandoned,
when they are presented to an available member, or when they are attendant-
extended calls and the slow answer recall timer has expired.
Ringback tone is heard by callers who are waiting in Group Hunting queues
for service.
If the attempted DN for termination by Group Hunting is not a valid member
or number, then an error message (ERR 8985) is printed, hunting is
terminated, and the calls will be routed to overflow tone, or as specified by
the intercept treatment.
Hunting Types
Two types of Group Hunting are provided; linear and round robin.