Instruction manual

Group Hunt Page 1597 of 3156
Features and Services
If condition 1 or 2 is met, then incoming calls are completed to that DN. Due
to the fact that all DNs listed in condition 2 are associated with a queue the
following should be kept in mind when configuring group hunt lists:
• These DNs always appear idle to a hunt cycle, regardless of their actual
status. The hunt always redirects to the indicated destination, and never
comes back into the group hunt list, therefore these calls are never
queued against the Pilot DN.
• It is recommended that if these DNs must be used in a group hunt list,
only one such DN be used. This DN must always be the last entry in the
list.
• Also, linear hunting must be used. In this configuration, any redirected
call is subject to the call processing treatment of the destination.
• Listed DNs may be configured as a last entry in a hunt group list, if linear
hunting is used. The redirected call is presented to the associated LDN
Incoming Call Indicator (ICI) key on the Attendant Console. The call can
be transferred back to the Hunt Group Pilot DN; once transferred, it
cannot be recalled to the attendant.
• Attendant DNs may be configured as a last entry in a hunt group list, if
linear hunting is used. The call can be transferred back to the Hunt Group
Pilot DN; once transferred, it cannot be recalled to the attendant.
• Automatic Call Distribution (ACD) DNs can be configured as a last entry
in a hunt group list, if linear hunting is used. The call can be transferred
back to the Hunt Group Pilot DN. If the ACD queue has the Hunt Group
Pilot DN defined as the night DN, the call is transferred back into the
hunt group list.
If termination condition 3 or 4 is met, then call terminations depends upon
either the access code or the number which followed. The following should
be kept in mind when configuring a group hunt list:
• Only one access code should be used per group hunt list. The access code
must always be the last entry in the list.
• Also, linear hunting must be used. In this configuration, any redirected
call is subject to the call processing treatment of the destination.