Instruction manual

Flexible Attendant Call Waiting Thresholds Page 1497 of 3156
Features and Services
Feature operation
If the customer has the FACA option selected in the Customer Data Block
(LD 15) the thresholds are defined as a percentage of the number of active
attendants. The thresholds are specified on a customer and tenant Console
Presentation Group (CPG) level basis. If the Flexible Attendant Call Waiting
Thresholds Denied (FACD) option is selected, the thresholds are defined as
fixed numbers and the operations remain the same as when this feature is not
used.
When the FACA option is used, the CWL state is updated each time the
number of calls waiting or the number of active attendants changes. Any
integer between 0-1000 can be set for the Call Waiting thresholds percentage.
The following tables illustrate the operation when FACA is selected and the
lower limit is defined as 100 percent of active attendants and the upper limit
is defined as 200 percent of active attendants (CWCL 100 200):
CUST 0-99
0-31
Customer number.
For Option 11C.
CPG 1-63 Console Presentation Group: ACG (Attendant Console
Group) number.
...
AODN ...
CWCL xxxyyy
(0)-255(0)-255
(0)-1000(0)-1000
Call Waiting Lamp thresholds
Where xxx defines the lower threshold and yyy defines the
upper threshold.
Valid ranges for number of calls when FACD is set in
response to OPT in LD 15.
Valid ranges for percentages when FACA is set in response
to OPT in LD 15.