Instruction manual

Page 1494 of 3156 Flexible Attendant Call Waiting Thresholds
553-3001-306 Standard 10.00 January 2002
When there are no more calls waiting in the attendant queue the CWL is
turned off.
The Flexible Attendant Call Waiting Thresholds (FACWT) feature allows the
thresholds to be defined as a percentage of the active consoles, consoles
which are not in Position Busy or Night Service, or as a fixed number. The
feature is activated on a customer basis by responding with FACA (Flexible
Attendant Call Waiting Thresholds Allowed) to the OPT (Option) prompt in
LD 15.
Operating parameters
The upper threshold must be greater than or equal to the lower threshold.
The maximum number of attendants multiplied by the threshold maximum
percentage must equal less than 65,535 (due to storage requirements).
Feature interactions
Attendant Overflow Position
The Attendant Overflow Position is not counted as an active attendant.
Recall to Same Attendant
The Recall to Same Attendant (RTSA) feature has precedence over the
Flexible Attendant Call Waiting Thresholds feature. If either RSAA or
RSXA options are selected, RTSA has precedence over FACWT in
determining the Call Waiting Lamp state. If one or more RTSA calls are
waiting in the attendant queue, RTSA will set the Call Waiting Lamp
state to wink (30 impulses per minute).
RTSA calls are not included when the FACWT feature determines the
number of calls waiting.
Feature packaging
The Flexible Attendant Call Waiting Thresholds is packaged under
International Supplementary Features (SUPP) package 131.