Instruction manual

End-to-End Signaling Page 1409 of 3156
Features and Services
There is a 5.4 dB difference between when EEST is set to YES (provide end-
to-end signaling feedback tone) and when it is set to NO (provide no tone).
An attenuation of 5.4 dB using the conference pads is applied to the EES tone
if user feedback is to be given.
EES Feature interactions
Agent/All Observe
In the Agent/All Observe mode, a supervisor, agent, and customer are all in a
conference call. This feature uses Conference EES.
Attendant End-to-End Signaling
An Attendant Console in Attendant End-to-End Signaling mode can
communicate with the source or destination party through in-band DTMF
tones on an established speech path. The Attendant Console is treated like any
other telephone.
Autodial Tandem Transfer
EES is used to send the Automatic Dialing (ADL) digits to the Public
Exchange/Central Office (CO). With Autodial Tandem Transfer (ATX), the
911 agent can use the ADL key or manually dial the digits, or use a
combination of both methods, to dial the third party’s number. The ADL key
can be pre-programmed with a prefix and the remaining digits can be dialed
manually to distinguish between different numbers.
To get uniform feedback tone when using the ADL key along with manual
dialing, set the DTMF prompt to NO in LD 15.
Call Modification
If EES is in progress, Call Modification is blocked. If Call Modification were
not blocked, it might not be performed correctly during EES.
Call Detail Recording Record
An option in the Customer Data Block (LD 15) defines whether EES digits
should be captured in the Call Detail Recording (CDR) record or not. This can
prevent EES digits that contain sensitive information, like account numbers
and passwords, from appearing in the CDR record.