Instruction manual

China – Attendant Monitor Page 995 of 3156
Features and Services
— Attendant Monitor is blocked when the trunk is idle.
— Attendant Monitor is blocked when the trunk is not assigned.
— Attendant Monitor is blocked when the trunk is already being
monitored by another attendant.
— Attendant Monitor is active when the trunk is busy. The attendant is
able to listen to all parties on the trunk. If the Attendant Monitor
Customer tone is denied (TOD), there is no indication given to the
connected parties that the attendant is monitoring. If the Attendant
Monitor Customer tone is allowed (TOA), a burst of tone is sent
every 16 seconds.
5 When Attendant Monitor is deactivated, the attendant is released from
monitoring and is free to process calls. Deactivation occurs due to the
following:
— The RLS key on the Attendant Console is pressed.
— The trunk disconnects.
— Any party at the customer location performs some form of call
modification or activates hold.
— Any party at the customer location disconnects.
— Any trunk involved in the monitored call disconnects.