Instruction manual

Page 994 of 3156 China – Attendant Monitor
553-3001-306 Standard 10.00 January 2002
— Attendant Monitor is blocked when the extension is already
involved in a monitored call by another attendant.
— Attendant Monitor is active when the extension is busy. The
attendant is able to listen to all connected parties. If the Attendant
Monitor Customer tone is denied (TOD), there is no indication given
to the connected parties that the attendant is monitoring. If the
Attendant Monitor Customer Tone is allowed (TOA), a burst of tone
is sent to the connected parties every 16 seconds. When the
monitored DN disconnects from the call, Attendant Monitor is
deactivated.
In all of the above situations, the display on the parties involved in the call
does not indicate that the attendant has attempted to monitor. With TOD
configured, upon the attendant successfully joining the connection there is no
click sound given to the monitored parties that could indicate that the
attendant has joined in.
5 When Attendant Monitor is deactivated, the attendant is released from
monitoring and is free to process calls. Deactivation occurs due to the
following:
— The RLS key on the Attendant Console is pressed.
— Any DN involved in the monitored call disconnects.
— Any DN involved in the monitored call at the customer location
activates some form of call modification.
Monitor a Trunk
1 Press an idle Loop key on the Attendant Console. The Loop indicator is
lit.
2 Press the Barge-In key. The Barge-In lamp is lit.
3 Press the Barge-In key again to enable Attendant Monitor. The Barge-In
lamp is in the flashing state indicating that the Attendant Monitor option
is enabled.
4 Dial the trunk access code and the route member number, then press “#”.
One of the following happens:
— Attendant Monitor is blocked when the trunk is disabled.