Instruction manual

China – Attendant Monitor Page 991 of 3156
Features and Services
Do Not Disturb
If an attendant attempts to monitor a DN which has Do Not Disturb activated
and is idle, idle DN treatment is given.
Make Set Busy
If an attendant attempts to monitor a DN which has Make Set Busy activated
and is idle, idle DN treatment is given.
Malicious Call Trace
If a party involved in a monitored call activates the TRC key, monitoring is
immediately deactivated.
Multiple Appearance DN
If Attendant Monitor is attempted on a Multiple Appearance DN, the Multiple
Appearance Redirection Prime (MARP) TN becomes the desired party.
Override
A set may operate override to join into a desired call. If the desired call is
being Attendant Monitored at the time, one of the following occurs:
• If the desired call is a conference call, the override attempt is blocked as
per existing operation.
• If the call is a simple one with the Attendant Monitoring with no tone, the
override attempt is successful and Attendant Monitor is deactivated.
• If the call is a simple one with the Attendant Monitoring with tone, the
override attempt is blocked.
Override, Enhanced
A set may operate enhanced override on a desired call. If the desired call is
being Attendant Monitored at the time, existing operation occurs for the first
time the Enhanced Override key is pressed. The second time the key is
pressed, the interaction with Attendant Monitor is the same as with regular
override.
Privacy Release
If Privacy Release is activated on a set that is involved in a monitored call,
Attendant Monitor is deactivated.