Instruction manual

China – Attendant Monitor Page 989 of 3156
Features and Services
If an attendant is Barged-In with a trunk, a second attendant defined at the
same customer location will be blocked from monitoring any party involved
in the monitored call.
Attendant Break-In
If an attendant is monitoring a DN, a second attendant defined at the same
customer site will be blocked from Breaking In to any party involved in the
monitored call.
If an attendant is in a Break-In situation with a DN, a second attendant defined
at the same customer site will be blocked from monitoring any party involved
in the monitored call.
Attendant Busy Verify
When China (CHINA) package 285 is equipped, the normal operation of
Busy Verify changes. The repeatable tone is now configurable with the
(TOA)/TOD option in overlay 15.
If an attendant is monitoring a DN, a second attendant defined for the same
customer will be blocked from Busy Verifying any party involved in the
monitored call.
If an attendant is Busy Verifying a DN, a second attendant defined for the
same customer will be blocked from monitoring any party involved in the
monitored call.
Automatic Call Distribution
The attendant cannot monitor a call in which an Automatic Call Distribution
(ACD) DN is involved.
Call Forward All Calls
Call Forward Busy
Call Forward, Internal Calls
Call Forward No Answer
If an attendant attempts to monitor a DN which is Call Forwarded and is idle,
idle DN treatment is given.