Instruction manual

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Features and Services
Dialed Number Identification Service
The Automatic Call Distribution (ACD) Dialed Number Identification
Service (DNIS) shows the last three or four digits of the dialed DN received
from auto-terminated Direct Inward Dialing (DID) and TIE trunks on the
display for ACD agents. The maximum number of characters allowed is 27,
including spaces.
In telemarketing environments, DNIS can reduce the time needed to serve a
call. For example, the dialing plan can be configured so the DNIS digits
represent product lines or services. The ACD agent can then answer incoming
calls with the correct response
For further information on Dialed Number Identification Service, please refer
to Automatic Call Distribution: Feature Description (553-2671-110).