Instruction manual

Departmental Listed Directory Number Page 1223 of 3156
Features and Services
When an attendant presses the Release key, the Meridian 1 checks to see if
there are any calls waiting in the queue. If there are calls waiting, it tests
whether or not the Attendant Console, if it is next in the circular list, can
answer the first call in the queue. If the call can be answered, it is presented
to the Attendant Console. Otherwise it is put back into the queue and another
call is sought. If no calls for the LDN are found, the Attendant Console is
idled and the Release lamp is lit.
Operating parameters
An optional assignment of ICI keys is allowed to provide a visual indication
of the LDN (LD 15).
If the DN Expansion package is equipped, all LDNs can have up to seven
digits.
Feature interactions
Attendant Overflow Position
LDN calls that have been waiting in the queue longer than the specified
threshold period will be routed to the Attendant Overflow Position.
Attendant Position Busy
If all Attendant Consoles in a LDN group are in position busy, calls to that
LDN are not automatically presented to any Attendant Console in the
customer group and will enter the attendant queue for that customer group.
Other attendants outside the LDN queue may only answer LDN calls in the
attendant queue by pressing the relevant LDN ICI key, if configured. No buzz
is provided as the call is in the attendant queue and not the loop key.
Attendant Supervisory Console
The supervisory capabilities extend to all Attendant Consoles defined within
the customer group. The Attendant Console serving as supervisor should be
a member of every DLDN group so that it can serve all groups when
operating in the Normal mode.