Instruction manual

Page 1216 of 3156 CTI Trunk Monitoring and Control
553-3001-306 Standard 10.00 January 2002
• Automatic Call Distribution Package C (ACDC) package 42
• Automatic Call Distribution Load Management Reports (LMAN)
package 43
• Automatic Call Distribution Package D (ACDD) package 50
• Dialed Number Identification Service (DNIS) package 98
• Integrated Services Digital Network (ISDN) package 145
• 1.5 Mbps Primary Rate Access (PRA) package 146
• Integrated Service Digital Network Signaling Link (ISL) package 147
• Network Automatic Call Distribution (NACD) package 207
• Enhanced Automatic Call Distribution Routing (EAR) package (214)
• Call Identification (CALLID) package 247
Feature implementation
Task summary list
The following is a summary of the tasks in this section:
1 LD 15 – Define Customized Event Groups.
2 LD 14 – Configure the Associated Trunk and Event Group.
LD 15 – Define Customized Event Groups.
Prompt Response Description
REQ: CHG Change existing data.
TYPE: CDB Customer Data Block.
CUST xx Customer number.
...
GPXX x Unsolicited status events 1,2,3,4,5, or 6.
XX can be 02 to 15, specifying the group. x can be 1 to 15,
but only events 3 (Ringing) and 4 (Active) are applicable to
Trunk Monitoring.