Instruction manual

CTI Trunk Monitoring and Control Page 1215 of 3156
Features and Services
Customer Controlled Routing
The modified AML messages are not supported by Customer Controlled
Routing (CCR). With the Trunk Disconnect functionality, it is possible to
disconnect a trunk call to a CCR Control DN. This operates in the same
manner as a disconnect initiated on behalf of an Associated set currently
supported by Meridian Link.
Meridian 911
The modified AML messages are not supported by Meridian 911 (M911).
Meridian Link
The CTI Trunk Monitoring and Control feature introduces new Trunk
Monitoring and Control functionalities for CTI Services. These new Trunk
Monitoring and Control features are made available to the host CTI
application through Meridian Link. For more information on Meridian Link,
refer to the Meridian Link documentation.
The modified AML messages are not supported by Meridian Mail.
Meridian MAX
If ACD is involved, Trunk Call Disconnect could potentially impact the High
Speed Link (HSL) interface. However, from the HSL interface there should
be no difference between an AML initiated Trunk Call Disconnect and a
regular call disconnect.
Feature packaging
The Trunk Monitoring and Control feature requires the following packages:
• Integrated Message System (IMS) package 35
• Command Status Link (CSL) package 77
• Application Module Link (IAP3P) package 153
• Meridian Link Module (MLM) package 209)
The following packages are also required:
• Basic Automatic Call Distribution (BACD) package 40
• Automatic Call Distribution Package B (ACDB) package 41
• Automatic Call Distribution Package A (ACDA) package 45