Instruction manual

Page 1201 of 3156
Features and Services
Controlled Class of Service, Enhanced
Contents
The following are the topics in this section:
Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1201
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1201
Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1202
Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1203
Feature implementation . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1203
Task summary list . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1203
Feature operation . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1206
Feature description
Enhanced Controlled Class of Service (ECCS) allows a controller or
Attendant Console to alter the Class of Service (CLS) restriction levels of
other Controlled Class of Service (CCOS) telephones. The feature allows two
customer-defined levels of restriction. In addition, the CCOS key can be
assigned to an Attendant Console and M3000 telephones as a programmable
key.
Operating parameters
Controlling telephones can be any Meridian 1 proprietary telephone.
A CCOS controlling telephone must refer to the Prime DN when activating
or canceling CCOS on other telephones.
Automatic Call Distribution (ACD) agents cannot be restricted by CCOS.