Instruction manual

Page 1196 of 3156 Controlled Class of Service
553-3001-306 Standard 10.00 January 2002
CCOS controlling telephones must refer to the Prime Directory Number
(PDN) when activating or canceling CCOS on other telephones.
Automatic Call Distribution (ACD) agents cannot be restricted by CCOS.
Feature interactions
Authorization Code
The Authorization Code overrides a telephone’s CCOS restriction level.
Conference
If CCOS is activated at a telephone involved in a conference call, established
Central Office or toll calls are not affected. The CCOS restriction level is
applied immediately, and no new calls can be initiated from the conference.
The telephone remains in the CCOS active state after the conference is
terminated.
Flexible Feature Codes
If Electronic Lock (ELK) is activated, the CCRS Class of Service is used
whether Controlled Class of Service (CCOS) is active or not. ELK takes
precedence over CCOS. If ELK is deactivated, the set is treated as per
existing operation.
When FFC ELKA and a password is entered, this set will use the CCRS Class
of Service configured in LD 15. The CCRS Class of Service will always be
used whether or not CCOS is currently controlling the set’s Class of Service.
When FFC ELKD and a password is entered, the set will use the appropriate
Class of Service associated with this set. If CCOS is enabled for the set, the
associated customer Class of Service is used (that is, CCRS, ECC1, or
ECC2). If CCOS is not enabled for this set, the set’s own Class of Service is
used.
When FFC ELK is deactivated, the set reverts back to the Class of Service as
it should be without FFC ELK, instead of always reverting back to the set’s
Class of Service (that is, if CCOS is enabled, it will use the customer’s Class
of Service; if CCOS is not enabled, it will use the set’s Class of Service).