Instruction manual

Page 1189 of 3156
Features and Services
Console Presentation Group
Level Services
Contents
The following are the topics in this section:
Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1189
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1190
Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1190
Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191
Feature implementation . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191
Task summary list . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191
Feature operation . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1194
Feature description
A Console Presentation Group (CPG) is a subset of the consoles configured
for a customer. A CPG handles attendant calls from one or more tenants and
incoming trunk calls on one or more routes. CPG improves functions for the
following CPG Level Services:
• Attendant Overflow Positions (AOP)
AOP DN and waiting time threshold can be specified for each CPG.
• Call Waiting Indication
Count thresholds, timers, and buzz options can be defined for each CPG.
• Incoming Call Identification (ICI)
ICI keys can be defined for each CPG. Attendants see only those ICI
definitions for their own CPG.