Instruction manual

Page 1186 of 3156 Console Operations
553-3001-306 Standard 10.00 January 2002
Those consoles are configured (Overlay 15 option PSA/PSD) to have
presentation status for the ICI key to handle the following call treatments:
• If a call is not automatically presented to an idle console, it is indicated
on the appropriate ICI key on all consoles within the customer or ACG
(Overlay 15 option MTI/CUI).
• When all attendants with presentation status for a certain ICI key within
a group, customer or ACG are in position busy, then a call to that ICI key
will be presented to any other console within the group or only presented
to the last console that is not in Night Service in a group (Overlay 15
option RECA/RECO).
• When a ACG is in Night Service, a call to that ACG is redirected to the
customer or trunk night DN, or to a night ACG (Overlay 15 option NCA/
NCD).
Queue Thermometer
This part of the feature applies to a special console which has four single-digit
numeric displays. Each display can be configured to show the number of
attendant calls in queue for specified ICI keys of a customer or an ACG
(Overlay 15 option MTI/CUI).
A queue thermometer display can also be configured to show the number of
calls to those ICI keys that are not individually displayed on any other display
of that console.
Optionally, this sum may exclude calls to ICI keys to which inter-attendant
calls, recalls and metered calls are presented (Overlay 15 option DRT/DRE).
Operating parameters
Console Presentation
When Multi-tenant Service (MTS) is in use, the following limitations apply
when using Console Operations:
• All attendants must belong to an ACG
• All attendants must belong to only one ACG, and
• No attendants must belong to ACG 0.