Instruction manual

Collect Call Blocking Page 1155 of 3156
Features and Services
If some of the mail boxes are allowed to receive collect calls, this may be a
problem. A possible solution is to configure two ACD queues on the
Meridian 1 to access Meridian Mail. One queue would have collect calls
allowed and the second queue would have collect calls denied.
Network Automatic Call Distribution
The answer signal returned to the CO for a network ACD call from a route
with CCB enabled is determined by the source ACD queue. If the source
ACD queue has CCB enabled, the CCB answer signal is returned in place of
the regular answer signal.
Pilot DN
If an incoming DID or CO call has CCB enabled and is routed to a pilot DN,
the answer signal returned to the CO is determined by the CCB configuration
of the terminating station.
Private Line Service
If an incoming DID or CO call from a private line trunk terminates on a set
with a CCBA Class of Service, the CCB answer signal is provided in place of
the regular answer signal.
Recorded Announcement
A Recorded Announcement (RAN) route is defined as having CCBA YES or
NO, which is used if Coordinated Dialing Plan (CDP) or ACD queues were
not used to get to the RAN route. If the call is routed through ACD/CDP to
terminate on RAN, the CCB treatment will depend upon the CCB data of the
ACD/CDP, and not of the RAN route.
Tandem to Unsupervised Trunk
If an incoming DID or CO call tandems to an unsupervised trunk before it
terminates, the answer signal is sent by time-out. Therefore, any CCB tandem
calls made to unsupervised trunks will not have the CCB answer signal sent
until the time-out occurs.
Trunk Hook Flash
If a station activates Trunk Hook Flash (THF) while the CCB answer signal
is being sent, THF activation is ignored.