Instruction manual

Collect Call Blocking Page 1153 of 3156
Features and Services
Feature interactions
Automatic Answerback
The Automatic Answerback (AAB) feature, when assigned to a Meridian 1
proprietary telephone, allows any incoming call to a single-appearance Prime
Directory Number (PDN) to be answered automatically. If an incoming DID
or CO call terminates on a set with the AAB feature enabled, the call is
automatically answered after one ring. If the set has a CCBA Class of Service,
the CCB answer signal is provided in the place of the regular answer signal.
Automatic Call Distribution
Collect Call Blocking can be enabled on an ACD queue basis. Hence, if an
incoming CO or DID call is answered by an ACD agent, the answer
supervision signal that is returned to the CO is determined by the value of the
CCBA prompt in Overlay 23. While the CCB answer signal is being sent, the
same limitations apply to ACD as apply to sets with CCBA Class of Service.
Automatic Call Distribution Interflow
If an ACD call from a route with CCB enabled is diverted to an interflow DN,
and answer supervision has not already been provided, the answer signal
returned to the CO depends on the source ACD queue. The CCB answer
signal is returned to the CO if the source ACD queue has CCB enabled.
Automatic Call Distribution Night Call Forward
During Night Call Forward (ACD) call processing, the source ACD queue is
removed or overwritten. Therefore, the CCB treatment given will be based on
the queue the call happens to be in at the time the call is answered.
Automatic Call Distribution Night RAN Route Announcement
If an ACD call from a route with CCB enabled is diverted to a Night RAN
route (defined by NRRT in the ACD block), the CCB signal returned to the
CO depends on the source ACD queue. If the source ACD queue has CCB
enabled, the CCB answer signal is sent to the CO.
Automatic Call Distribution Overflow
If an ACD call from a route with CCB enabled is diverted to an overflow
ACD DN and answer supervision has not already been provided, the answer
signal returned to the CO depends on the source ACD queue from where the
call came. If the source ACD queue has CCB enabled, the CCB signal is sent
to the CO.