Instruction manual

CLID on Analog Trunks for Hong Kong (A-CLID) Page 1145 of 3156
Features and Services
Operating parameters
The A-CLID feature is only for incoming loop start trunks (both supervised
and non-supervised) in Hong Kong.
Direct Inward Dialing (DID) trunks do not support the A-CLID feature.
A-CLID requires one mode: On-hook data transmission with ring.
If you initialize the system while the CLID information is transferring from
the DXUT-A card to software:
• you lose all CLID information not sent.
• you lose the un-established call (a call is established after the software
receives the complete CLID information).
If the call is established, and you initialize the system, the call is restored.
However, maintaining the displayed information is not guaranteed.
Note: If system initialization occurs after the A-CLID call is in the agent
queue, the ACD module must display the CLID information after the call
is established.
If the cyclic redundancy check (CRC) fails, the call terminates without
displaying the CLID (“UNAVAILABLE” and “O-Route access code number
- Member number” for name and number display).
If data transmission stops half-way, the call terminates without displaying the
CLID (“UNAVAILABLE” and “O-Route access code number - Member
number” for name and number displays).
The system can receive, process, and display alphanumeric characters as CLI
information. No CLI information displays if the CO transmits information in
another format.
A maximum display of 20 digits and 27 characters is possible with this
feature.
When the call is tandemed to an ISDN/MFC trunk, only the first 16 digits of
A-CLID passes on.