Instruction manual

Meridian 911 Page 2065 of 3156
Features and Services
Feature operation
Meridian 911 operation
To answer a call at a primary, secondary, or alternate answering center that is
configured with ACD positions, the 911 call taker presses the ACD DN key.
The DN of the incoming call is displayed on the call taker’s set.
Meridian 911 Call Abandon operation
When the call is abandoned it remains in its current state (for instance, in
CDN or ACD queue or ringing a call taker). Once the call taker answers, a
continuous cadenced tone is heard for six seconds, followed by silence. This
tone is programmable with the FTC package; otherwise, a default is given.
The call taker must hang up and dial the ANI that is shown on the terminal
display if call back is required.
Upon answer, the telephone set display is updated with the 911 call taker’s
ANI and the trunk group name if the Call Party Name Display feature is used.
Since the call has been abandoned, the telephone set display flags the
abandoned call by appending “ABAND” to the ANI.
TYPE FTC Flexible Tone and Cadence data block.
TABL 0-31 FTC table number.
DFLT 0-31 Default table number.
RING <CR>
...
CAB YES M911 Call Abandon upon Answer Tone.
TDSH i bb cc tt TDS external, burst, cadence, and tone.
XTON 0-255 NT8D17 TDS Tone code.
XCAD 0-255 NT8D17 cadence code for FCAD.