Instruction manual

Meridian 911 Page 2053 of 3156
Features and Services
Call Transfer
M911 abandoned calls cannot be transferred or conferenced.
Called Party Disconnect Control
There is no interaction with M911 Call Abandon and Called Party Disconnect
Control.
Conference
M911 abandoned calls cannot be conferenced.
Display Calls Waiting Key
ACD Calls Waiting Key
Ongoing Status Display
Real-time Display
In all of these situations, abandoned calls contribute to the queue count.
Hold
M911 abandoned calls cannot be put on hold.
Initialization
Unanswered abandoned calls are lost if the system initializes.
Interflow
Abandoned calls contribute to the queue count. An abandoned call can
interflow only to ACD DNs.
Network ACD
Network ACD is not supported.
Night Service
Abandoned calls can be forwarded to the Night Call Forward DN if the Night
Forward DN is an ACD DN. If a primary answering center goes into Night
Service while there are abandoned calls in the queue, those abandoned calls
are dropped. A CDR N record is printed if CDR is configured.
Night Service Key
Abandoned calls are part of the transition mode when agents go to Night
Service and the supervisor selects transition mode.