Instruction manual

Meridian 911 Page 2051 of 3156
Features and Services
Integrated Services Digital Network (ISDN) Primary Rate Interface
911 trunks are not supported on ISDN PRI Trunks or Integrated Service Link
(ISL) trunks.
Japan Direct Inward Dialing (DID) Trunks
Japan DID trunks are not supported.
Malicious Call Trace
The Malicious Call Trace (MCT) feature is modified to be supported on ACD
sets. ACD sets are allowed to have the Malicious Call Trace Allowed
(MCTA) Class of Service and a Trace (TRC) key defined. The feature is
activated via pressing the MCT key or dialing an MCT access code.
Malicious Call Trace - Enhanced
The Trunk Hook Flash functionality is used by Meridian 911, Enhanced
Malicious Call Trace, and Autodial Tandem Transfer.
No Hold Conference
No Hold Conference calls are treated as internal calls and are linked to the
low priority queue of the ACD DN.
Single and Multiple Call Ringing for MADNs
The DN keys for multiple appearance sets can be defined as an SCR (single
call ringing) key or as an MCR (multiple call ringing) key. For those DNs
(keys on MADN sets) that are SCR, only one call may be answered at a time.
That is to say that once a call taker has answered a call, future calls to that DN
will receive busy tone until the call taker on that DN has disconnected.
For DNs that are MCR, calls will only be given busy tone once every call
taker is busy answering a call. If one call taker is answering a call and there
are other call takers available, a new call to that DN will cause the sets of the
available call takers to ring. Any available call taker can then answer the new
call.
Transfer
Trunk priority associated with an incoming 911 call is only preserved if blind
transfer is used.