Instruction manual

Meridian 911 Page 2049 of 3156
Features and Services
Interflow
911 calls interflow the same as other ACD calls. If the interflow feature is
configured so that when a call gets busy tone from an internal destination, the
911 call will not get busy tone, but will instead be linked back into the source
ACD queue.
If the interflow destination is a number outside the Meridian 1, the software
has no control over the treatment the call gets, so this configuration is not
recommended for 911 sites.
Load Management Commands
No changes are made to Load Management for Meridian 911.
Night Service
Night Call Forward
It is recommended that the primary ACD DN not be put in Night Service. If
the primary ACD DN is put in Night Service, calls will be sent to the Night
Call Forward (NCFW) destination. Even if a 911 call arrived on a trunk with
Called Party Disconnect Control (CPDC) defined, the call will still be
allowed to NCFW, unlike non-911 ACD calls. This restriction is lifted for
911 calls only. The CWNT set will not ring for calls entering the queue while
in Night Service when the queue has a NCFW destination specified.
Overflow
911 calls will overflow (by count and by time) just like any other ACD calls.
Supervisor Control of Queue Size
This feature causes calls to get busy tone once the overflow threshold
(OVTH) of the ACD queue is exceeded. This feature is bypassed for 911
calls.
Call Detail Recording (CDR) Records
ANI available for 911 calls is included as the Calling Line Identification
(CLID) in CDR Records pertaining to 911-trunk calls. Call Detail Recording
records affected are: Normal Records, Start/End Records, Authorization
Code Records, Connection Records (Q, R, and F records), and Charge
Account Records.