Instruction manual

Page 2048 of 3156 Meridian 911
553-3001-306 Standard 10.00 January 2002
Customer Controlled Routing (CCR) Call Abandoned Message
(ICAB)
This message is sent for controlled calls that were abandoned before being
answered.
Customer Controlled Routing (CCR) Call Enters Queue Message
(ICEQ)
This message is sent to ACD-MAX each time a default call is placed in the
default ACD DN (default mode).
Customer Controlled Routing (CCR) Call Modification Message
(ICCM)
This message is sent to ACD-MAX when a call modification request (route
to, disconnect, busy) is successfully executed upon a CDN controlled call.
Note that since the Route To, Disconnect and Busy treatments remove CDN
control from the call, ICCM messages will be sent for the call for each of the
queues from where it must be removed. The ICCM message also applies to
Enhanced ACD Routing calls or CDN default calls which were busied by the
call ceiling value while trying to route to the default ACD-DN.
Customer Controlled Routing (CCR) “Route to” Command
The Route to destination for 911 calls are restricted to ACD DNs only. If the
routing destination is not an ACD DN, the call will be routed to the CDN’s
default destination ACD DN. CCR calls can be routed to any dialable
number.
Enhanced ACD Routing/Customer Controlled Routing
The Enhanced ACD Routing/Customer Controlled Routing (EAR/CCR)
features introduce CDNs. The Enhanced ACD Routing (EAR) package 214
allows CDNs to be configured and is a prerequisite of the Meridian 911
(M911) package 224.
INIT ACD Queue Call Restore
INIT ACD Queue Call Restore restores M911 Abandoned calls waiting in
either ACD or CDN queues. M911 Automatic Number Identification
information is restored on the set display.