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Meridian 911 Page 2045 of 3156
Features and Services
M911 trunk calls must terminate on a CDN. If an autoterminate DN is
specified that is not a CDN, an SCH error message is printed. If a CDN is used
as the autoterminate destination of at least one M911 trunk, the CDN cannot
be removed via LD 23 (an SCH message will be given). To remove the CDN,
all M911 trunks terminating to it must be removed, or they must be changed
to terminate to a different CDN.
CDNs as well as ACD DNs are normal dialable numbers. Nothing prevents
non-911 calls from arriving at either the CDN, or any of the ACD DNs acting
as answering centers via direct dialing. Non-911 calls arriving at CDNs are
defaulted to the CDN’s default ACD DN; non-911 calls arriving at an ACD
DN are treated as normal calls.
The Call Waiting Notification (CWNT) package 225 is a separate package
and an M911 system can be installed without it. If the package is not
equipped, no external alert can be given for 911 calls arriving at an ACD
queue.
The CWNT software is available for 911 calls in ACD queues only. There is
no provision for alerting MADN call takers of arriving 911 calls.
911 calls in an ACD queue are treated the same as other ACD calls.
Therefore, if Recorded Announcement (RAN) is configured for the ACD
queue, 911 calls will be given RAN treatment. The same interactions between
RAN and Central Office loopstart trunks exist for M911 as they do for general
ACD operation.
Meridian 911 Call Abandon
Calls released by the originator after the call has been answered are not calls
abandoned by the definition used for the M911 Call Abandon feature and do
not receive abandon treatment.
Abandoned calls waiting in the ACD queue activate the Call Waiting
Notification Terminal Number.
If ANI is not received, the abandoned call is not presented to the agent since
it is no longer useful; however, a Call Detail Recording (CDR) N record, if
configured, can be printed to indicate that the call has abandoned.
Only external 911 calls abandoned before answer are supported.