Instruction manual

Meridian 911 Page 2043 of 3156
Features and Services
• displays the calling party’s number
• puts the calling party number into Call Detail Recording (CDR) Q and N
records, and
• provides an external notification that an emergency call is queued.
Figure 62
Routing the call, along with the ANI digits, to the Meridian 1
When a call arrives at the Meridian 1 via an M911 trunk, the trunk software
in the Meridian 1 communicates with the serving Central Office (CO) (either
the local Central Office or the M911 tandem office) to receive the ANI
information via multifrequency (MF) signaling. When all ANI digits are
received, the Meridian 1 software starts to process the call.
Meridian 911 Call Abandon
A 911 call is considered abandoned by the Meridian 1 if the call terminates
on a 911 trunk route, and the calling party disconnects after trunk seizure, but
before the call is answered. This can occur while the call is waiting in an
Automatic Call Distribution (ACD) or Controlled DN (CDN) queue, or when
the call is presented to the ACD agent but is not yet answered.
The Call Abandon feature allows the Meridian 1 to treat an abandoned call as
though the calling party is still connected. The call maintains its place in the
ACD queue, and is presented to an agent. When the agent answers, the agent
receives a continuous, cadenced six-second tone, as well as an indication on
the set’s display, to indicate that the call is an abandoned call. Automatic
Number Identification (ANI) information is also displayed. The agent can
then call back the originator of the call.
911 call location
555-1234
553-7823.EPS
M911 trunk
ANI: 05551234