Instruction manual

Meridian 1 Attendant Console Enhancements Page 2033 of 3156
Features and Services
Attendant Emergency Codes
The following is an example of Attendant Emergency Codes functionality for
Attendant Consoles with an LDN ICI key configured. Also, the DLDN group
is included for LDN Buzzing at the LDBZ prompt. Referring to Figure 60:
1 Party 1 (an internal set or external trunk) dials LDN0.
2 The LD0 ICI key lamp is lit for all Attendant Consoles not in the DLDN
group.
3 The LDBZ prompt in the Customer Data Block is checked for whether
or not LDN0 should be buzzed when an emergency code call is waiting
in the attendant queue.
4 LDN0 is included at the LDBZ prompt. Therefore, Priority Buzzing is
provided to all active digital consoles in this group.
Attendant Consoles 1 and 2 are found to be active and Console 3 in
Position Busy. Hence, Consoles 1 and 2 (digital consoles) receive
Priority Buzzing.
If Console 3 leaves the Position Busy state, it is presented with the next
call in the attendant queue. When the attendant answers the call, Priority
Buzzing is provided to the Attendant Console if there is at least one
emergency code call still waiting in the attendant queue.
5 When a call is waiting in the attendant queue, any one of the attendants
in the Customer can pick up the call by pressing the ICI key.
6 When one of the attendants belonging to LDN0 become free, the first call
is presented on an idle Loop key.
7 When the emergency code call is presented, the associated Loop key
lamp is lit and the Source (SRC) key lamp winks. Priority Buzzing stops
for all of the DLDN attendants of this group and normal continuous
buzzing is provided to the console where the call is presented.
8 Once the call is answered, the SRC lamp is steadily lit, and the status of
the other lamps remain the same.