Instruction manual

Meridian 1 Attendant Console Enhancements Page 2027 of 3156
Features and Services
Network Message Services
The IADN ICI key takes priority over the MWC ICI key. When a call is
forwarded to an IADN over a network to a Message Center, the call receives
Priority Buzzing and the IADN ICI key is updated (if configured).
Night Service
When the Meridian 1 system is in Night mode and an IADN call is the next
call to be presented, the call receives Night treatment as defined for the
Customer. Priority Buzzing is not provided to the Night DN. The IADN call
is presented to the Night DN whenever its “turn” comes about.
If the system returns to Day Mode, the remaining IADN calls in the attendant
queue are provided with priority treatment. The Night DN for the Customer/
Console Presentation Group cannot be an IADN.
Enhanced Night Service
IADN calls from the public network lose their priority treatment when
presented to the Enhanced Night DN. If the system returns to Day Mode, the
remaining IADN calls in the attendant queue receive priority treatment. The
Enhanced Night DN of a trunk cannot be an IADN.
Permanent Hold
If a set is in Permanent Hold and dials an IADN, the set receives overflow
tone.
Attendant Emergency Codes
Attendant Forward No Answer
When an unanswered emergency code call is given Attendant Forward No
Answer (AFNA) treatment, it is placed back in the attendant queue when it is
not answered within the specified time, and the console is placed in Position
Busy. If the other consoles of this particular DLDN group are in an active
state, Priority Buzzing is provided for them, depending upon the
configuration of the LDN ICI key and the value of the LDBZ prompt.
Individual Attendant Directory Number
If an Attendant Console is already receiving Priority Buzzing for an IADN
call that is waiting in the attendant queue, Priority Buzzing is not provided
immediately for an emergency code call that enters the attendant queue.