Instruction manual

Meridian 1 Attendant Console Enhancements Page 2025 of 3156
Features and Services
For an IADN call to be recalled to the same attendant, the Recall to Same
Attendant (RTSA) feature must be configured. The Recall ICI key lamp is lit
when an IADN call slow answer recalls back to the attendant. The IADN ICI
key lamp is not lit in this case, and Priority Buzzing is not applied.
When an analog (500/2500 type) set transfers a call to an IADN, this call is
treated as an IADN call whether it is in the queue or presented to the console.
When this call is presented to the console, the ICI key lamp is lit and the call
is split onto the source and destination sides, as per existing recall
functionality.
Attendant Recall (Set Recall)
For call presentation, set recalls do not take priority in the attendant queue.
When an analog (500/2500 type) set without CLS = XFA/TSA performs a
switch hook flash or when a Meridian 1 proprietary set presses the Attendant
Recall (ARC) key during an established call, this call is treated as an attendant
recall. The Recall ICI key lamp is lit and the dialed DN is shown as the
Attendant DN.
When an analog (500/2500 type) set with CLS = XFA/TSA performs a switch
hook flash and then dials an IADN, the call is treated as a regular set recall
while in the attendant queue. The Recall ICI lamp is lit while in the attendant
queue. Once this call is presented to the console, it is split onto the source and
destination sides as a recall normally does. The IADN ICI lamp is lit.
When a Meridian 1 proprietary set transfers a call to an IADN, Set Recall
functionality is applicable.
Automatic Call Distribution
An IADN can be configured as an ACD Night DN. When an ACD Night call
attempts to terminate on the Attendant Console, it is treated as a priority call
for this attendant.
Console Operations
The IADN feature overrides the presentation status defined by the Console
Operations (COOP) feature. Therefore, even if presentation status is denied
on the IADN ICI key, IADN calls are automatically presented on the Loop
key.