Instruction manual

Page 2024 of 3156 Meridian 1 Attendant Console Enhancements
553-3001-306 Standard 10.00 January 2002
Attendant Calls Waiting Indication
The Call Waiting lamp on the console winks when the Call Waiting queue
Update (CWUP) prompt is set to NO and there is at least one IADN call
waiting in the attendant queue for the particular console.
If CWUP = YES in the Customer Data Block, the Call Waiting count on the
console includes the IADN calls waiting in the queue. When CWUP = YES,
the Call Waiting lamp always remains lit.
If a console is in Position Busy, the IADN call is counted against the Console
Presentation Group (CPG) and it is reflected on all consoles of that particular
CPG.
Attendant Forward No Answer
IADN calls are given Attendant Forward No Answer (AFNA) treatment as
defined for the customer. If an IADN call is not answered in the specified
time, it is put back in the attendant queue and the console is put in Position
Busy mode. The IADN call now loses its priority and can terminate to any of
the available Attendant Consoles or the NITE DN.
Attendant Overflow Position (AOP)
An IADN call is not forwarded to the Attendant Overflow Position (AOP)
DN as long as the intended attendant is available. This is because the
addressed attendant is still available and the call can eventually terminate to
it once it is placed in the queue.
If the attendant is in Position Busy, its IADN calls will be forwarded to the
AOP DN. The AOP DN cannot be an IADN.
Attendant Recall (Slow Answer Recall)
The Slow Answer Recall feature is not affected by Meridian 1 Attendant
Console Enhancements.
For call presentation, slow answer recalls take priority over all other calls in
the attendant queue. When an active attendant becomes idle, the Meridian 1
system first searches for any recalls waiting to be presented and then it
attempts to present calls from the main attendant queue.