Instruction manual

Meridian 1 Attendant Console Enhancements Page 2023 of 3156
Features and Services
If the LDN ICI key configuration is removed from the Customer Data Block,
or if an LDN group is removed from the LDBZ prompt, then Priority Buzzing
for any emergency code calls waiting in the attendant queue is stopped. The
attendant will no longer be able to answer the DLDN call “out of turn” from
the attendant queue.
An emergency code call that enters the attendant queue to wait for an
Attendant Console which is already being buzzed (e.g. the recall buzzer,
IADN Priority Buzzing, another Attendant Emergency Codes Priority
Buzzing) is not given priority treatment immediately.
When an emergency code call is waiting in the attendant queue, the ICI key
lamp on the Attendant Console is the only visual indication of the emergency.
Audible indication, Priority Buzzing can still be provided.
Priority Buzzing is not provided when an emergency code call is presented to
an idle Attendant Console with normal buzzing.
Feature interactions
Attendant Console Autoline
The feature interactions for Attendant Console Autoline are similar to those
for Attendant Autodial.
Individual Attendant Console Directory Number (IADN)
Attendant Console
The Attendant Console feature provides equal load distribution among all
available attendants. When an IADN call has been handled by an attendant,
the system does not consider this attendant as the attendant last used.
Attendant Emergency Codes
If an attendant is already being buzzed for an emergency code call and an
IADN call is placed in the attendant queue to wait for this particular attendant,
Priority Buzzing is not provided immediately for the IADN call.
Attendant Alternative Answering
Presented IADN calls are given Attendant Alternative Answering (AAA)
treatment as defined for the customer. After the predefined timing threshold,
unanswered IADN calls are forwarded to the AAA DN. The AAA DN of a
console cannot be defined as an IADN.