Instruction manual

Page 2020 of 3156 Meridian 1 Attendant Console Enhancements
553-3001-306 Standard 10.00 January 2002
When an Attendant Console is service changed in Overlay 12 while it is
active, the Attendant Console goes into a Position Busy state. In this case,
Priority Buzzing stops for any buzzing IADN call waiting in the attendant
queue.
If the Attendant Console is service changed in Overlay 12 and REQ = OUT,
all IADN calls to this attendant are treated as normal attendant calls and are
presented to any available attendant in the Customer/Console Presentation
Group. ICI keys are not lit for these calls on other Attendant Consoles.
If the Attendant Console is service changed in Overlay 12 and REQ = CHG,
all IADN calls for this attendant are presented to any available attendant in
the Customer/Console Presentation Group, unless the IADN attendant leaves
the Position Busy state before the call is taken out of the attendant queue and
the attendant number is not changed. If this is the case, the call receives
priority treatment as defined for IADN.
During service change, when the IADN DN is changed, the IADN calls for
the originally intended Attendant Console can still terminate to that console
as long as the attendant number remains the same.
When the IADN ICI key configuration is removed from the Customer Data
Block, or if IDBZ = NO, then Priority Buzzing for any IADN calls waiting in
the attendant queue is stopped. The attendant is no longer able to answer the
IADN call “out of turn” from the attendant queue if the ICI key is removed.
If the IDBZ prompt is changed from NO to YES, the IADN calls waiting in
the attendant queue do not apply Priority Buzzing to the respective attendants.
However, when a new IADN call is placed in the attendant queue, the
Attendant Console receives Priority Buzzing within two seconds for all of the
IADN calls waiting for this particular console in the attendant queue.
If an IADN ICI key is configured for the Customer, Priority Buzzing is not
provided for the IADN calls that are already waiting in the attendant queue.
Priority Buzzing is only provided when new IADN calls are placed in the
queue.
If the IADN ICI key is not configured, the IDBZ prompt is still given, but its
value is ignored. Therefore, Priority Buzzing is not provided in this case.