Instruction manual

Page 2018 of 3156 Meridian 1 Attendant Console Enhancements

553-3001-306 Standard 10.00 January 2002

If the LDN ICI key is not configured, the LDN call does not receive

Attendant Emergency Codes treatment, regardless of how the LDBZ prompt

is defined in the Customer Data Block. Without the LDN ICI key configured,

the call cannot be taken “out of turn” from the attendant queue, and no

Priority Buzzing is provided.

Attendant Console in Position Busy

If all attendants in the DLDN group are in Position Busy when an emergency

code call enters the attendant queue, the call is given the same treatment as an

LDN call under the same conditions. Since all Attendant Consoles in the LDN

group are in Position Busy when the call enters the attendant queue, no

Priority Buzzing is provided, and the call remains in the attendant queue. This

call updates the corresponding LDN ICI key (if configured) on all available

attendants in the Customer. Hence, the attendant can answer the call by

pressing the ICI key.

When an Attendant Console leaves the Position Busy mode, all of the

emergency code/IADN calls waiting in the attendant queue for this particular

attendant receive priority treatment. Hence, if any of the Attendant Consoles

in the DLDN group leave the Position Busy state before the call is removed

from the queue, Priority Buzzing is provided (if configured).

Customer/Tenant in Night Mode

The customer/tenant is in Night Mode if all of its attendants are in the Position

Busy. When an LDN/emergency code call is placed, the call receives the

standard night treatment as defined for the customer. If Network Attendant

Service (NAS) is equipped and also has NLDN, Priority Buzzing is provided

(if configured).

Operating parameters

Existing limitations apply to the Meridian 1 Attendant Console

Enhancements feature.

Attendant Console Autoline

Autoline functionality is supported on all Attendant Console types.

Any changes to the Autoline Directory Number must be made in Overlay 12

and cannot be done on the Attendant Console itself.